Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes,
unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Changes to This Policy
We may change this Policy from time to time. If we make any changes to this Policy, we will change the “last updated” date above. If there are material changes to this Policy, we will notify you more directly. We encourage you to check this Policy whenever you use our Web sites and services to understand how your personal information is used.
Information Collected
We collect information from you in various ways when you use our Web sites and services. We may also supplement this information with information from other companies. We collect two general types of information, namely personal information and aggregate data. As used in this Policy, the term “personal information” means information that specifically identifies an individual (such as a name and email address), and demographic and other information when directly linked to information that can identify an individual.
Our definition of personal information does not include “aggregate” data. Aggregate data is information we collect about a group or category of services or users from which individual user identities have been removed. In other words, no personal information is included in aggregate data. Aggregate data helps us understand trends in our users’ needs so that we can better consider new features or otherwise tailor our services. This Policy in no way restricts or limits our collection and use of aggregate data, and we may share aggregate data about our users with third parties for various purposes, including to help us better understand our customer needs and improve our services and for advertising and marketing purposes.
The following are the specific types of information we collect from you.
Information You Give Us.
We collect information you give us on our Web site and when you register for and use our services. Examples include the following:
Registration & Profile Information
When you register to use our services or update your profile, we may collect various kinds of information about you including, your name and email address; your title, company and other profile information you provide; demographic information; and information you upload like photos, files, and documents.
Contact Information.
We collect the email addresses you provide for contacts you enter or upload into your private contacts page. When you choose to collaborate or share files with others, we also collect email addresses you provide to email invitations to those individuals on your behalf.
Payment Information.
Filocity’s payment processing service is compliant with the Payment Card Industry Data Security Standard (“PCI DSS”) as a Level 1 service provider. This service has been compliant with PCI DSS since its inception in 2002. PCI DSS is the bankcard industry’s most stringent security standard. Filocity does not keep any of our customer’s credit card information.
Use of Personal Information.
Filocity is committed to protecting the personal data you share with us. Filocity uses a combination of industry-standard security technologies, procedures, and organizational measures to help protect your personal data from unauthorized access, use or disclosure. Filocity supports online security using secure server technology because we want your data to be safe. There are state-of-the-art security arrangements and facilities on Filocity sites to prevent abuse.
We may respond to subpoenas, court orders, or legal process by disclosing your personal data and other related information, if necessary. We also may disclose your personal data when we choose to establish or exercise our legal rights or defend against legal claims.
We only provide these third parties with the minimum amount of personal data necessary to provide the services on our behalf, and the third parties are not permitted to use your personal data except for the limited purpose of completing the requested service or transaction.
We do not sell or rent your personal data to third parties for marketing purposes unless you have granted us permission to do so.
Circumstances may arise where, whether for strategic or other business reasons, Filocity decides to sell, buy, merge or otherwise reorganize businesses. Such a transaction may involve, in accordance with applicable law, the disclosure of personal information to prospective or actual purchasers, or the receipt of it from sellers. It is Filocity’s practice to seek appropriate protection for information in these types of transactions.
We may collect and possibly share personal data and any other additional information available to us in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Filocity’s terms of use, or as otherwise required by law.
Filocity.com will only share personal data about you that is relevant to our legitimate business purposes or as required to meet legal or regulatory requirements.
Should you withdraw consent to the use of your information for any of the above-identified purposes, we will stop using your information for such purposes as soon as it is reasonably possible to do so. Filocity will also notify you if withdrawing consent affects our ability to service you.
As a part of our providing services to our customers, we may share personal data from our customers with other third parties as instructed by the customer. We may share the personal data with others solely for the purposes of managing the work we are contracted to manage and for marketing, training, demographics or third party applications that would enhance our customers experience with our company.
Filocity, as a document management website allows for the sharing of information by it’s users with their customers, contact and other parties as well as with third party applications that will enhance our customers visit. Those parties that our customer chooses to share their information with may cause disclosure of their information to parties that may not fall under Filocity’s Privacy Policy. Filocity’s customers have control of their information and who they share it with and we ask that they exercise caution when assigning permissions to access their information.
Your Consent
By using the Filocity.com website, you consent to the collection and use of the information described above.
Anti Spam Policy
We respect your privacy and we do not require that you provide any information to us in order to view our site. We also recognize that you may wish to limit the ways in which we contact you. Simply send an email to support@filocity.com, with your updated information. If you have any questions about this policy, please contact us at support@filocity.com.
Cookies, and other technologies
Filocity uses Cookie technology to collect certain information that will enable us to improve our customers’ web experience. Cookies also help us track our web traffic and allow our customers to visit our site without re-entering their user name and password. If cookies are disabled certain areas of our site may not function property.
Submissions and Customer Service. From time to time we may use surveys, contests or sweepstakes requesting personal or demographic information and customer feedback.
Automatically Collected Information. We automatically receive certain types of information when you interact with our portal pages. This information is used to enhance your experience with Filocity.
Data security and integrity
Filocity has gone to great lengths to ensure that we are using the latest in web security to protect our customers information. All of our vendors are “Best in Class” and offer the highest levels of security. Each account is only accessible through the use of an individual user id and password. Our servers allow for triple redundancy of every instance. Our encryption technology is fully HIPAA compliant to store and access medical records. You may review our HIPAA white paper here. Our merchant service provider utilize the latest in PCI compliance and Secure Socket Layer technologies.
The data centers that we utilize are housed in nondescript facilities, and critical facilities have extensive setback and military grade perimeter control berms as well as other natural boundary protection. Physical access is strictly controlled both at the perimeter and at building ingress points by professional security staff utilizing video surveillance, state of the art intrusion detection systems, and other electronic means. Authorized staff must pass two-factor authentication no fewer than three times to access data center floors. All visitors and contractors are required to present identification and are signed in and continually escorted by authorized staff. Each customer is assigned multiple physical locations as a normal part of those services and at no additional charge. This allows for 2 catastrophic instances in different locations while still having a third instance running. This allows for triple redundancy. Our checkout is compliant with the latest PCI authentication protocols.
Filocity does not maintain any of your credit card information but passes it directly through to the processor. All personal information can be updated through our customers control panel
